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The federal SAP policy defines satisfactory academic progress and establishes eligibility criteria for student financial aid (such as PELL Grants). This paper explores the experiences of low-income and first-generation college students as they navigate a complicated and oftentimes confusing SAP notification process. Implications for persistence and institutional responsibility are discussed. From a policy perspective, the question that arises from this study is whether recently altered SAP requirements are compatible with the overall goal of the financial aid system – increasing access and success for at-risk students. For practitioners and administrators the presented material can provide crucial insights on the difficulties low-income and first-generation student face in regard to the SAP and general financial aid process, and how to best overcome them.