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Online discussion forums have potential to provide alternative, asynchronous, help-seeking to undegraduates in STEM. While providing another way for students to engage with instructors outside of class, online forums may also open up socio-technical communication and help-seeking among the students themselves. Nontraditional students and others who learn through distance education or spend limited time on campus may benefit form online forum help-seeking opportunities. This paper reports on early outcomes of mixed-methods research aimed at understanding nontraditonal student help-seeking behaviors using an online forum in distance-delivered calculus. This study is unique in its goal to present research findings in the form of an online forum usage model inspired by user-centered design tools and principles.