Family and Nurse Satisfaction in the Intensive Care Unit: A Systematic Review

• In Event: 4266 - Section on Aging and the Life Course Refereed Roundtables
  In Refereed Roundtable 100min: 7. Healthcare and Community Organizations

Abstract

Abstract/Description
Aim: The aim of this study was to examine the factors that lead to better patient and nurse satisfaction on the treatment of intensive care unit patients.
Background: There is evidence that from 2000-2016 communication, decision making, nursing care, ICU environment, and spiritual care lead to better family satisfaction (DeSanto-Madeya et. al.). Due these themes still hold up in 2016-2018? Are there any other themes that are more prevalent now?
Design: Systematic review.
Methods: PRISMA systematic review of four databases: CINAHL, MEDLINE, EMBASE, and PsychINFO to uncover literature on family and nurse satisfaction. Key terms family satisfaction, ICU, end-of-life (terminal for EMBASE), and family were used. Search was restricted to literature written in English language, and the subject being a patient, family member, or medical health professional.
Results: The search yielded 25 articles. Review of the literature and study inclusion criteria resulted in 18 articles for analysis. Major factors evident in family satisfaction were communication, decision-making, and quality of care. The major factors in nurse satisfaction were strong communication and quality of care, but they also ranked medical interventions, specifically, more highly than family members. Spirituality support did not prove to be significant in the papers found for this systematic analysis.
Conclusions: There is evidence that the concepts of communication, quality of care, and decision-making all lead to higher levels of family and nurse satisfaction in ICU care.

Author

• Jessica Rose Star, Emory University