Study of Effect of IT Capability on Logistics Performance: A Mediation Approach

• In Event: LOGISTICS and TRANSPORTATION MANAGEMENT: Logistics Performance and Capabilities

Abstract

We sought to investigate if an indirect relationship exists between Information Technology capability (IT) and Logistics Performance (LP) through Customer Collaboration (CC) and Process Integration (PI). Using 221 observations, our structural equation model results confirmed the mediating effects of CC and PI on the relationship between IT and LP.

Authors

• Nihar Nitin Kumthekar, Georgia Southern University

• Joseph B Skipper, Georgia Southern University

• Kwabena Gyasi Boakye, Georgia Southern University