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Study of Effect of IT Capability on Logistics Performance: A Mediation Approach

Mon, November 21, 4:30 to 6:00pm, JW Marriott Austin, Floor: 3rd Floor, 306


We sought to investigate if an indirect relationship exists between Information Technology capability (IT) and Logistics Performance (LP) through Customer Collaboration (CC) and Process Integration (PI). Using 221 observations, our structural equation model results confirmed the mediating effects of CC and PI on the relationship between IT and LP.