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Examining the Effects of Communication Structure on Inter-functional Performance Using Social Network Analysis

Sun, November 20, 1:00 to 2:30pm, JW Marriott Austin, Floor: 3rd Floor, 310

Abstract

We apply social network analyses to 5M email messages, matched survey response data, and archival process data obtained from a global consumer goods manufacturer to examine how communication structure influences the performance of inter-functional dyadic ties. Initial results indicate important moderators that constrain the efficacy of inter-functional communications.

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