Examining the Effects of Communication Structure on Inter-functional Performance Using Social Network Analysis

• In Event: SUPPLY CHAIN DESIGN and NETWORKS: Application of Social Network Theory to Supply Network Management

Abstract

We apply social network analyses to 5M email messages, matched survey response data, and archival process data obtained from a global consumer goods manufacturer to examine how communication structure influences the performance of inter-functional dyadic ties. Initial results indicate important moderators that constrain the efficacy of inter-functional communications.

Authors

• Scott Ellis, Georgia Southern University

• Joe Labianca, University of Kentucky

• Jae-Young Oh, Eastern Kentucky University