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8:30 to 10:00am
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Application of Hospitality-Driven Experience Design in Healthcare
On Abstract: Preference for future sequences in service experiences: Give me dessert first!
Non-Presenter
3:00 to 4:30pm
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Service Experience Design
Session Chair
3:00 to 4:30pm
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Service Experience Design
On Abstract: Control and Trust as Mechanisms in addressing Vulnerability for the Design of Business and Economic Models
Presenter
3:00 to 4:30pm
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Service Experience Design
On Abstract: The Sequence of Scripted Service Encounters
Non-Presenter