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The Moderating Effect of Firm Size on the Relationship between Customer Collaboration, IT capability, and Logistics Performance

Sun, November 19, 2:50 to 4:20pm, Washington Hilton, Floor: Terrace Level, Columbia 4


This study explores the relationship among customer collaboration, information technology capabilities, and logistics performance in sustaining a firm’s competitive advantage. We further seek to understand whether the size of the focal firm moderates the relationship between 1) customer collaboration and logistics performance, and 2) IT capability and logistics performance