Telehealth in acute care: pay parity and patient access

• In Event: HEALTHCARE MANAGEMENT: Models of Patient Care Delivery

Abstract

Telehealth pay-parity policy requires payers to reimburse healthcare providers equally for telehealth and office visits. Using a three-stage game with an equilibrium queueing network, we study the impact of telehealth reimbursement on provider’s operational decisions. We find that pay parity can decrease patient access and discuss its implications.

Authors

• Alex Mills, Baruch College, CUNY

• Ozden Engin Cakici, American University