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Telehealth in acute care: pay parity and patient access

Sat, November 18, 4:30 to 6:00pm, Atlanta Marriott Marquis, Floor: Marquis Level, M104


Telehealth pay-parity policy requires payers to reimburse healthcare providers equally for telehealth and office visits. Using a three-stage game with an equilibrium queueing network, we study the impact of telehealth reimbursement on provider’s operational decisions. We find that pay parity can decrease patient access and discuss its implications.