Venue / Hotel
Session Submission Type: Regular Session
This session deals with the impact of regulations and consumer perceptions in the service industry.
A Moderated Mediation Approach to Assess Service Recovery Post-Complaints in the Airlines Industry - Md Golam Rabbani, University of North Texas
Analyzing the Role of Consumers’ Pre-consumption and Post-consumption Perception in Writing Online Product Reviews - Yiru Wang, State University of New York at Oswego; Qngyun Zhu, San Diego State University; Xun Xu, California State University, Dominguez Hills; Yanji Duan, University of North Florida
Cannabis Supply Chain Regulatory Compliance: Enforcement & Violations - Rahul Nilakantan, Georgia Southern University; Alan Mackelprang, Georgia Southern University; Deepak Iyengar, Georgia Southern University