Study of Cyberloafing in a Developing Nation

• In Event: ICT Infrastructure and Divides

Abstract

Cyberloafing poses a serious threat to organizations. Seeking a comprehensive understanding of cyberloafing, this study uses the theory of interpersonal behavior to test a model of antecedents and consequences of cyberloafing in the Malaysia ICT industry. Also, according to work-family border theory, private demands could influence cyberloafing activities; this study verifies it. This paper examines the consequences of cyberloafing on job stress and work performance. Data from a survey of three hundred ICT employees was analyzed with variance-based structural equation modelling (Smart-PLS). The results reveals that perceived favorable consequences, affect and social factors are significant factors for intention to cyberloaf, while private demands is not significant. Furthermore, intention, habit, and perceived favorable facilitating conditions are significant factors for actual cyberloafing behavior. Cyberloafing was found to increase stress but does not have any significant impact on work performance. The study discusses these findings, implications and concludes with limitations and future recommendations.

Authors

• Kian Yeik Koay, Multimedia University

• Patrick C-H Soh, Multimedia University

• Kok Wai Chew, Multimedia University