“Hello, may I help you?”: An Exploration on the Impact of BPOs on Caribbean Development

• In Event: State Multinational Organization Interactions: Donors, Companies, and South-South Cooperation

Brief Overview

A recently established call centre in Jamaica demonstrates an interest in BPO service to the Caribbean. This paper serves as an exploration of how BPO has penetrated the region and the possible economic, social, and political benefits and challenges.

Author

• Nicole Warmington-Granston, Governors State University