Applied Communication Division

Tamar Ginossar, Univ of New Mexico

Multitasking in Organizational Meetings: A new component of the process variable - Kenneth J. Levine, Univ of Tennessee, Knoxville; Alla Kushniryk, Univ of Tennessee, Knoxville; Suzie Allard, University of Tennessee; Carol Tenopir, Univeristy of Tennessee

Negotiating Unit Survival During Organizational Downsizing: A Case Study - John Haas, Univ of Tennessee, Knoxville

Organizational responses to consumer complaints: An approach to understanding the effectiveness of remedial accounts - San Steven Bolkan, U Texas, Austin

What's in the Handbook?: New Employee Literature, Codes of Ethics, and Organizational Assimilation - Erin B Gallagher, Washington State Univ

Sherianne Shuler, Creighton University

Erika L. Kirby, Creighton University