Exploring the Role of Emotion in Conflict Transformation

• In Event: Interpersonal Relationships, Emotion and Conflict Management Strategies

Abstract

This paper argues that attention to emotion during a conflict management process will lead to greater chances of conflict transformation. An experimental design was used to examine participant affect, perceptions of the other party, and satisfaction before and after a conflict simulation. Agreements were analyzed qualitatively to explore differences between mediated and negotiated agreements. Implications for practice and future research in emotion, negotiation, and mediation are discussed.

Authors

• Jessica Jameson, North Carolina State University

• Andrea M. Bodtker, Mediation Training & Consulting

• Dennis Porch, North Carolina State University

• William Jordan, North Carolina State University