Institutional Influences on Information and Communication Technology Adoption and Use among Civil Society Organizations

• In Event: Tech-Savy or Tech-Sorry Organizations

Abstract

A survey of civil society organizations CSO organizations in New Zealand found that institutional isomorphic pressures explained unique variance above and beyond organizational and environmental characteristics in uses of ICTs, optimal use, and usage efficiency. Moreover, factor analysis revealed that CSOs use ICTs primarily for: (a) intra- and inter-organizational communication and information flow, (b) stakeholder engagement, and (c) acquisition of resources. Findings suggest that the institutional environment influences CSOs’ adoption and usage of ICT.

Authors

• Theodore Zorn, University of Waikato

• Andrew J. Flanagin, University of California, Santa Barbara

• Mirit Shoham, Ohio University