Supervisor Impression Management: Message Content and Channel Effects on Impressions

• In Event: Uses & Effects of New Communication Technologies

Abstract

In organizations, there are many messages to be sent and many channels through which supervisors may send messages. This study examines impressions that workers form of supervisors based on face-saving strategies supervisors use when delivering feedback messages face-to-face or via E-mail. Face-saving strategies had positive effects on employee's impressions of supervisors. Channel interacted with message content to impact perceived face threat and the supervisor’s appropriateness. Theoretical and practical applications, limitations, and future directions are discussed.

Authors

• Catherine Kingsley Westerman, Michigan State University

• David Westerman, West Virginia University