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The goal of this study was to clarify how an instructorsÂ’ pedagogical approach (service-learning vs. non-service-learning) and instructional format (blended vs. face-to-face) influenced student learning and motivation in the basic communication course. Results of the study conflict with previous research about the benefits of service-learning and blended instructional formats. The specific challenges of the large basic communication course are discussed as the primary contributors of the conflict results.