Organizational learning and barriers in public health crisis: A comparative case analysis

• In Event: Changing Discourse: Communication in the wake of crisis

Abstract

This research analyzed the organizational learning (OL) occurred on the part of the Chinese government and the barriers to such learning during the 2003 SARS crisis and the 2008 baby formula contamination crisis. Analysis indicates that the OL falls into improvised and structured single-loop learning and there are no evidence of the Open Stage learning or Deep Learning.

Author

• Juyan Zhang, University of Texas, San Antonio