Improving Nursing Home Resident Integrity by Optimizing Interpersonal Communication Skills in Clinical Staff

• In Event: Enhancing Eldercare and Successful Aging through Scholarship, Community Engagement, and Practice

Abstract

This paper discusses the prevalence of resident abuse and reported violations of care deficiencies and resident maltreatment in nursing homes in the United States. The number of nursing homes in the United States that are cited with abuse violations has been increasing in recent years. In doing so, innovative strategies and specific interpersonal communication theories are examined as educational methods to confront and resolve care deficiencies and elevate and enrich residents’ integrity, satisfaction, and outcomes.

Authors

• Jonathan Matusitz, University of Central Florida

• Gerald-Mark Breen, University of Central Florida (In Memoriam)

• Ning Jackie Zhang, University of Central Florida

• Binyam Seblega, University of Central Florida