21. Law Enforcement & Verbal Judo: A Tactical Communication

• In Event: Scholar to Scholar Poster Exhibition A
  In Paper Session: Scholar to Scholar Poster Exhibition B

Abstract

This study explored compliance-gaining messages in law enforcement contexts. The project centered on Verbal Judo, a program that emphasizes the use of communication and highlights communication tactics that affect/diminish conflict. Police officers trained in Verbal Judo participted in in-depth interviews designed to explore their percpetions of its use. The results shed light on the utility of an applied program designed to generate compliance through communication.

Authors

• Lorna Keathley, Univ of Tennessee, Knoxville

• John Haas, Univ of Tennessee, Knoxville