9. Dealing with Difficult People Exercise

• In Event: G.I.F.T.S. Session III

Abstract

We frequently avoid people we consider "difficult" to get along with. In the workplace this can interfere with organizational goals and create an unpleasant work environment. Students have the opportunity in this exercise to consider different types of difficult people they encounter and come up with strategies to improve their communication.

Author

• Patty Malone, California State University, Fullerton